Legal & Compliance
1. Terms and Conditions
1.1 Agreement to Terms
By accessing or using the BioChem Supply Co. website (the "Service"), you agree to be bound by these Terms and Conditions ("Terms"), all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.
1.2 Use License
Permission is granted to temporarily download one copy of the materials (information or software) on BioChem Supply Co.'s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
- modify or copy the materials;
- use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
- attempt to decompile or reverse engineer any software contained on BioChem Supply Co.'s website;
- remove any copyright or other proprietary notations from the materials; or
- transfer the materials to another person or "mirror" the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by BioChem Supply Co. at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
2. Privacy Policy
2.1 Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you. Types of Data Collected include Personal Data (e.g., email address, first name and last name, phone number, address), Usage Data (e.g., IP address, browser type, pages visited).
2.2 Use of Data
BioChem Supply Co. uses the collected data for various purposes:
- To provide and maintain our Service
- To notify you about changes to our Service
- To allow you to participate in interactive features of our Service when you choose to do so
- To provide customer support
- To provide analysis or valuable information so that we can improve the Service
- To monitor the usage of the Service
- To detect, prevent and address technical issues
2.3 Security of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
3. Shipping Policy
3.1 Shipping Locations
BioChem Supply Co. ships to various locations globally. Please check the checkout page for availability in your specific region. We reserve the right to restrict shipping to certain countries or regions due to legal or logistical constraints.
3.2 Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
3.3 Shipping Costs and Estimates
Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times will be provided upon dispatch, but please note these are estimates and not guarantees.
4. Refund Policy
4.1 Returns and Exchanges
Due to the nature of our products (research chemicals), BioChem Supply Co. does not accept returns or exchanges once an order has been shipped, unless the product arrived damaged or incorrect.
4.2 Damaged or Incorrect Items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You must report any such issues within 48 hours of delivery.
4.3 Refunds
If a refund is approved, it will be processed to your original payment method within a certain amount of days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
5. Disclaimer
All products sold by BioChem Supply Co. are for research purposes only and are not intended for human consumption, animal consumption, or any unapproved applications. By purchasing from this site, you acknowledge and agree that you are a legitimate researcher or licensed professional. BioChem Supply Co. takes no responsibility for the misuse of its products. You agree to conduct all necessary research and take all necessary precautions for the safe handling and use of our products. Keep all chemicals out of reach of children.