Important Disclaimer

By accessing this website, you confirm that you are a qualified researcher or professional purchasing these substances strictly for legitimate research purposes only.

You acknowledge that these products are NOT intended for human consumption, animal consumption, or any illegal activities. You further agree to comply with all applicable local, national, and international laws and regulations regarding the purchase, handling, and use of these research chemicals.

Misuse of these products can be harmful and is strictly prohibited. BioChem Supply Co. is not liable for any misuse or illegal activities by purchasers.

Please accept the disclaimer to continue.


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Shipping Information - BioChem Supply Co.

Shipping Information

1. Shipping Locations

BioChem Supply Co. is committed to delivering your research chemicals efficiently and securely. We ship to a wide range of international destinations. During the checkout process, you will be able to confirm if we ship to your specific region or country. Please be aware that due to varying international regulations and logistical constraints, we reserve the right to restrict shipping to certain locations.

It is the customer's responsibility to ensure that all purchased products comply with local laws and regulations regarding importation and use.

2. Order Processing Time

Once your order is successfully placed and payment is confirmed, our team works diligently to process it. All orders are typically processed within **1-3 business days** (excluding weekends and public holidays). You will receive an order confirmation email shortly after placing your order, followed by a separate shipping confirmation email once your order has been dispatched.

During peak seasons or promotional periods, processing times may be slightly extended. We appreciate your patience during these times.

3. Shipping Costs and Estimates

Shipping charges for your order will be accurately calculated and presented to you at the checkout stage. These costs are determined based on the weight of your order, the chosen shipping method, and your delivery address.

Estimated delivery times will be provided in your shipping confirmation email upon dispatch. Please note that these are **estimates only** and are not guaranteed. Actual delivery times may vary due to customs procedures, local postal services, and unforeseen logistical delays.

Customers are responsible for any customs duties, taxes, or import fees that may apply to international shipments. These charges are typically collected by the shipping carrier upon delivery and are not included in your order total from BioChem Supply Co.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number(s). You can use this number to track the status of your package directly on the carrier's website.

If you experience any issues with tracking your order, please contact our customer support team for assistance.

5. Packaging and Discretion

All products are discreetly packaged to protect your privacy and ensure the integrity of the contents. We use robust packaging materials to prevent damage during transit.

6. Lost or Damaged Shipments

In the rare event that your order arrives damaged or is lost in transit, please contact us immediately (within 48 hours of expected delivery or receipt of damaged goods). Please provide photographic evidence of any damage to the packaging or products.

We will work with the shipping carrier to investigate the issue and will, at our discretion, arrange for a replacement or refund for confirmed lost or damaged shipments.

7. Shipping Address Accuracy

Please ensure that your shipping address is entered correctly and completely during checkout. BioChem Supply Co. is not responsible for orders shipped to incorrectly provided addresses by the customer. Any costs incurred due to incorrect address information (e.g., reshipment fees) will be the responsibility of the customer.

This Shipping Information page is effective as of August 25, 2025.